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Frequently asked questions

    If you didn't receive an item or have issues or QUESTIONS anout an order or item contact  us:

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Do you ship internationally?
Ideationox is based in the United States. I ship internationally to United Kingdom, Canada, Chile, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Israel,  Mexico,  Netherlands, Norway,  New Zealand, Romania, Sweden, Switzerland & Uruguay. 

Ideationox is not responsible for extra shipping taxes/cost on international packages.

How are items shipped?
Items are shipped flat rate. US shipping can take 2-6 business days Tracking is available for US orders. International orders can take anywhere from 2-6 weeks depending on customs tracking is not available once item leaves the US. 
Shipping Policy?
Please give your order 1-5  business days before your item/s are all packaged up, shipped out and on it's way to you! There maybe be a few days delay during sword releases due to large amount of  orders being packaged and shipped all at once. Thank you for your patience!
Packing a large amount of items with love & care does take time ya know!

Ideationox is not responsible for extra shipping taxes/cost on international packages.


Do you accept custom orders?
I do not accept custom orders at this time.


What is the "Request Restock" Button?

It's a button available on certain listings where restocking the item can be done if item is sold out. All you do is click the button and I get a message letting me know which items to prioritize restocking. Please keep in mind I am constantly working on other items and other restocks so please be patient.

Return Policy?
Returns Not Accepted. All Sales Final.
So make sure you read all of the items full descriptions before you click that checkout button!

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